Refund policy

What is our return period?

You can place a request for exchange or return any time within 30 days from the date you receive your shipment. Any request placed after 30 days can’t be processed. We recommend that if you need an alternate size or replacement, get in touch with us at the earliest as your desired size may get sold out.

Please note: All the products requested for returns must be unworn, unwashed products and should have the price tags and merchandise tags attached. Items that do not match these criteria are non-returnable.

How do I return products to Titas?

If you wish to return a product, just let us know by dropping in an email or simply by giving us a call and we’ll take care of the rest.

Email - online@titasretail.com

Toll-Free – 1800 103 1990

10:00 A.M. – 7:00 P.M. (Monday through Saturday)

How long does it take to get my refund or exchange?

On average, it takes about 30 days to process an exchange or return request from the time that we receive your return package.

Will you pick up returns from my home/office?

Yes. We take care of all the necessary pick-up arrangements for your delivery location. If we’re unable to provide for a pick-up in your city, we request you to ship the returns package to us through a courier of your choice. We will credit Rs.100 to your Titas account as a refund towards courier charges once we receive your return shipment.

How do I pack my returns package?

Packing your returns box is fairly simple. You only need to ensure that it is secure so that the products reach us in good condition.

Step 1: Prepare your returns box. Securely pack the products you want to return in a box/envelope. You can either use the Titas box/envelope or use a box/envelope of your own.
Step 2: Put the tags and original invoice received from Titas into the returns box and secure the box with adhesive tape.
Step 3: Finally paste the RETURNS LABEL on the box. This label has your order number and the returns delivery address. In case you lose or damage the Return Label, send the Shipment to the address mentioned below and write the order number on the address label, so that we can identify your shipment and validate its contents.

Can I cancel/return a part of the order?

We try to make sure that you have the best online shopping experience digitally possible. You can cancel or return any part of your order as long as it meets our returns policy (basically as long as it's undamaged and has all its labels intact) and the cancelled/returned amount shall be credited to your original payment method. However, items bought on SALE or promotional offers cannot be returned.

Note:

Cancellations can be done as long as your order has not gone into the process.
If your order has already been processed, then you can simply return it within 30 days of delivery.

How quickly will you process my returns?

Once we receive your shipment at our warehouse, the quality team will check the consignment for fulfilment of our return norms. We will process your Replacement, Store Credits or Refunds in a maximum of 3-4 working days from the date of receipt of your return’s shipment.

In case the products do not qualify for returns or in case of any other issues, our returns team will get in touch with you.

Do I get charged for returning products?

Returns are FREE at Titas. You do not pay for Return Shipments

However, if we’re unable to arrange for a pickup in your city, we will credit Rs.100 to your Titas Store account towards courier charges once we receive your returns shipment.

I received a damaged product! Now what?

At Titas, we create products with rigorous quality control. In rare cases where you receive damaged or soiled products, please send us digital photos of the product at online@titasretail.com within 24 hours of receiving it and call us on 1800 103 1990, Mondays to Saturdays, between 10 A.M. and 7 P.M. We’ll assist you and will provide you with the best possible solution to your complaint.

Have you received my returned goods?

You can track your returns in 2 easy ways –

Titas provides a free pick-up. When the courier executive picks up the products you want to return, he will give you an AWB number (tracking number). Please keep this safe. You can track your shipment online using this AWB number. Once the shipment reaches our warehouse, we’ll process it and send you a confirmation mail.
If you are sending the return goods on your own, you can track the status of your shipment online with the AWB number your courier company gives you. Once the shipment reaches our warehouse, we’ll process it and send you a confirmation mail.

How are returns calculated if multiple items have been bought using a discount voucher?

When a discount voucher is used, it gets split proportionately across all items on the order, according to their value. For example, if you’ve purchased one item worth INR 300 and one item worth INR 100, and used an INR 50 discount voucher, then 75% of the voucher value (INR 37.5) would be allocated to the INR 300 item, and 25% (INR 12.5) to the INR 100 item.

I think I got the wrong refund. What do I do?

In case of any queries relating to the amount of refund credited, please call us at 1800 103 1990 or write to us at online@titasretail.com.